Bot: Unfortunately, I don’t know the details of their menu, but I can call them for you if you’d like to ask directly. Shall I do that?
User: Yes please.
Bot: Sure thing, one second.
[Phone rings at Bella Italia, human-human conversation clarifying the user’s question, then the call ends, bot picks up]
Bot: Were they able to help you?
User: Yes, thank you.
Bot: Is there anything else I can help you with?