# Transfer Transfers are when a user is handed over to someone or something, most commonly a transfer from a bot to a human. A transfer could also include a hand off to a different channel (bot to website, bot to email, bot to a different bot). Other considerations beyond transfer destination include if the user can come back and continue the original conversation, if the transfer is optional, if the user is told that they will be transferred, and if data are transferred too. When is a transfer needed and what are good ways to accomplish it? Let's dive in. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://patterns.opendialog.ai/the-pattern-library/transfer.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.