OpenDialog Patterns
Search...
Ctrl
K
The Pattern Library
Transfer
Additional Information
Previous
Using in OpenDialog
Next
Closing
Last updated
3 years ago
Resources and Links
Academic literature
Web resources, blogs
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot