Additional Information

Resources and Links
Academic literature
​Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents​
​A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis​
Web resources, blogs
​Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot​
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Last modified 1yr ago