OpenDialog Patterns
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A Pattern Library for Conversation
The Pattern Library
Openings
Authentication
Information Collection
Providing Recommendations
Extended Telling
Repair
Transfer
Components
Example Dialog
Using in OpenDialog
Additional Information
Closing
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Additional Information

Resources and Links

  • Academic literature
    • ​Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents​
    • ​A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis​
  • Web resources, blogs
    • ​Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot​
    ​
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Using in OpenDialog
Next - The Pattern Library
Closing
Last modified 1yr ago
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