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Components
- User is authenticated, accomplished behind the scenes via an integration (an action, not an intent)
- User is authenticated, just tried to authenticate conversationally and succeeded
- User is not authenticated and confronts an authentication trigger
- User is not authenticated, just tried to authenticate conversationally and failed
- Whole experience requires authentication, so this is triggered at the start of the interaction.
- Just-in-time authentication trigger examples
- Entering secure chat
- Asking for protected info
- Initiating a transaction
- Checking balances/due dates/credits
- Explanation to user for why they need to authenticate
- Options if the user doesn’t want to authenticate.
- Exit
- Subset: only offer an experience not requiring authentication
- Repair
- Persuade: try to convince them it is worth authenticating
- Authentication procedure
- Collect user info conversationally (e.g. username and password)
- If no account, then register
- Link to external authentication page
- Secret questions
- Voice biometrics
- Optional: Explanation of authentication success or failure
- You might authenticate at multiple levels. For example, a user could authenticate with the Alexa service, and then also authenticate with a skill within the Alexa service. A CapitalOne banking skill within Alexa might need to do this.
Last modified 1yr ago