OpenDialog Patterns
  • A Pattern Library for Conversation
    • A "Read Me" for this Library
    • About this Library
  • The Pattern Library
    • Openings (Inge updated this)
      • Anatomy of an opening
      • Examples of transactional openings for text-based assistants (Inge added this WIP)
      • Additional Information
    • Authentication
      • Components
      • Example Dialog
      • Using in OpenDialog
    • Information Collection
      • Components
      • Example Dialog
      • Using in OpenDialog
      • Additional Information
    • Providing Recommendations
      • Components
      • Example Dialog
      • Using in OpenDialog
      • Additional Information
    • Extended Telling
      • Components
      • Example Dialog
      • Using in OpenDialog
      • Additional Information
    • Repair (Inge WIP)
      • Types of repair
      • User request not understood
      • Example Dialog
      • Using in OpenDialog
      • Additional Information
    • Transfer
      • Components
      • Example Dialog
      • Using in OpenDialog
      • Additional Information
    • Closing
      • Components
      • Example Dialog
      • Using in OpenDialog
      • Additional Information
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On this page
  • Resources and Links
  • Research Highlights
  1. The Pattern Library
  2. Repair (Inge WIP)

Additional Information

PreviousUsing in OpenDialogNextTransfer

Last updated 3 years ago

Resources and Links

  • Academic literature

  • Web resources, blogs

Research Highlights

Users prefer repair with options listed (), and options should probably be listed before the question ().

Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns
Say it Like You Mean it: Priming for Structure in Caller Responses to a Spoken Dialog System
An Introduction to Conversation Analysis
A data-driven model of explanations for a chatbot that helps to practice conversation in a foreign language
The Preference for Self-Correction in the Organization of Repair in Conversation
​​Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives
Repair in Conversation Analysis
Ashktorab et al. 2019
Sheeder & Balogh 2003