OpenDialog Patterns
Search…
⌃K
A Pattern Library for Conversation
The Pattern Library
Openings
Authentication
Information Collection
Providing Recommendations
Extended Telling
Repair
Components
Example Dialog
Using in OpenDialog
Additional Information
Transfer
Closing
Powered By GitBook

Additional Information

Resources and Links

  • Academic literature
    • ​Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns​
    • ​Say it Like You Mean it: Priming for Structure in Caller Responses to a Spoken Dialog System​
    • ​An Introduction to Conversation Analysis​
    • ​A data-driven model of explanations for a chatbot that helps to practice conversation in a foreign language​
    • ​The Preference for Self-Correction in the Organization of Repair in Conversation​
    • ​​​Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives​
  • Web resources, blogs
    • ​Repair in Conversation Analysis​

Research Highlights

Users prefer repair with options listed (Ashktorab et al. 2019), and options should probably be listed before the question (Sheeder & Balogh 2003).
Previous
Using in OpenDialog
Next - The Pattern Library
Transfer
Last modified 1yr ago
Copy link
On this page
Resources and Links
Research Highlights