Additional Information

Resources and Links
Academic literature
​Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns​
​Say it Like You Mean it: Priming for Structure in Caller Responses to a Spoken Dialog System​
​An Introduction to Conversation Analysis​
​A data-driven model of explanations for a chatbot that helps to practice conversation in a foreign language​
​The Preference for Self-Correction in the Organization of Repair in Conversation​
​​​Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives​
Web resources, blogs
​Repair in Conversation Analysis​
Research Highlights
Users prefer repair with options listed (Ashktorab et al. 2019), and options should probably be listed before the question (Sheeder & Balogh 2003).

Last modified 1yr ago