Additional Information

Resources and Links

• Academic literature

  • Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns

  • Say it Like You Mean it: Priming for Structure in Caller Responses to a Spoken Dialog System

  • An Introduction to Conversation Analysis

  • A data-driven model of explanations for a chatbot that helps to practice conversation in a foreign language

  • The Preference for Self-Correction in the Organization of Repair in Conversation

  • ​​Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives

• Web resources, blogs

  • Repair in Conversation Analysis

Research Highlights

Users prefer repair with options listed (Ashktorab et al. 2019), and options should probably be listed before the question (Sheeder & Balogh 2003).